Refund & Cancellation Policy

This policy explains how subscriptions, cancellations, and refunds work for the Gradlok platform at gradlok.app, provided by Gradlok. It applies alongside our Terms of Service.

1. Free plan

The Free plan is available at no cost within its stated limits and requires no payment. You can stop using it at any time.

2. Paid subscriptions

Paid plans (Institution and Coaching Pro) are billed monthly in advance and are exclusive of GST. Your subscription renews automatically each month until cancelled.

3. Cancellation

You can cancel at any time from your account settings or by emailing admin@gradlok.app. On cancellation, your plan remains active until the end of the current billing period, after which it will not renew. We do not charge a cancellation fee.

4. Refunds

Monthly subscription fees are generally non-refundable once a billing period has begun, because access is provided immediately. However, we will consider a refund within 7 days of a charge if:

• you were billed in error or charged twice; or
• a verified technical fault on our side prevented you from using the Service for a material period and we could not resolve it.

5. How to request a refund

Email admin@gradlok.app with your account details and the reason for the request. We aim to respond within 3 business days, and approved refunds are returned to the original payment method within 5–7 business days.

6. Contact

For any billing question, email us at admin@gradlok.app.